Return Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

How long do I have before making a return, and do I have to pay for shipping?
#PICKYCITYcares - Because everyone has been asked to stay at home, we want to do our part to help. For all orders placed after February 1, 2020, the return window has been extended from 30 days to 60 days.
For Non-Quality Problem
    Orders signed within 60 days:
          We provide "60 Days No Reason Return/Exchange".
    That is, if you simply do not like it you can return freely. On this condition, buyer bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $8 (depends on the item weight) from refund as shipping cost of our sent parcel, DHL will request fully deduct like 20$-40$. (either US or China, US customers can return to our US warehouse)
     
    Orders signed beyond 60 days:
     
             If not quality problem or not our fault to send the wrong size, beyond 60 days, you shall pay for the shipping cost to return and also about US$8-15 shipping cost for us to resend if you want a replacement.

    For Quality Problem or Our Fault Caused Problem
              We will resend item or refund you once we get your photo evidence.
     
    If you have any question in this process, please contact hello@pickycity.com :)
    You need to provide below information in the email
    1. Order number
    2. The Sku of the products which need to return or exchange
    3. Evidence pictures to shown faulty items